Support
Shipping & Returns
Cold from our lab to yours.
- Rate
- $9.95 cold-chain shipping, free on orders of $150 or more.
- Dispatch
- Orders before 2 PM ET ship the same business day after payment is confirmed.
- Delivery
- In-stock items: standard delivery in 1–3 business days. Next-day delivery is +$50 per order and only available when every item in your order is in stock.
- Supplier-order items
- Catalog items marked "Ships in 7–9 days" are ordered from our supplier after purchase. Mixed orders ship together in a single shipment once every item is ready.
- Packaging
- Insulated shipper with cold packs, designed to hold 2–8 °C in transit.
- Tracking
- Emailed the moment your order ships.
- Destinations
- United States, to qualified research addresses.
Returns
ONYX products are temperature-sensitive research materials, so we can't accept returns of delivered items. If your order arrives damaged, incomplete or outside temperature, email support@onyxvials.com within 48 hours of delivery with your order number and a photo, and we'll replace or refund it.